Construction Guarantee

Our Quality Commitment

At Hepha Group, we take pride in our construction work and stand firmly behind our quality standards. Our comprehensive workmanship guarantee reflects our commitment to excellence in construction and building services.

Company Information

• Company Name: Hepha Group Ltd
• Directors: Lukas Vaitiekunas and Tautvydas Kanapeckas
• Registered Address: 11 Cundy Road, London, E16 3DJ
• Contact Details:
  • Phone: 0800 776 5596
  • Email: [email protected]
  • Website: hephagroup.co.uk

Guarantee Coverage

Workmanship Guarantee

All our construction work is guaranteed for 12 months from the date of completion certificate. This covers:

• Structural works and installations
• Plastering and rendering
• Carpentry and joinery
• Flooring installations
• Bathroom and kitchen fitting
• Electrical installations (certified by qualified electricians)
• Plumbing works (certified by qualified plumbers)
• Decorative finishes

Building Standards Compliance

• All work complies with current Building Regulations
• Work completed to industry standards
• Relevant certificates provided upon completion

Materials Warranty

• Manufacturer warranties passed directly to clients
• Original warranty documentation provided
• Support with manufacturer warranty claims if needed

Making a Claim

Claim Process

1. Contact our customer service team
2. Provide project reference number
3. Describe the issue with photos if possible
4. We'll respond within 48 hours
5. Site inspection arranged if necessary (within 7 working days)

Our Response

• Initial assessment within 48 hours
• Written report of findings
• Proposed resolution plan
• Scheduled remedial works
• Final inspection and sign-off

Insurance Protection

• Public Liability Insurance: £5 million
• Employers' Liability Insurance: £10 million
• Professional Indemnity Insurance: £2 million
• Optional insurance-backed guarantee available for projects over £25,000

Exclusions

Our guarantee does not cover:

• Normal wear and tear
• Damage caused by misuse or neglect
• Alterations by third parties
• Weather damage
• Lack of maintenance
• Issues reported after guarantee expiration

Maintenance Requirements

To maintain validity of guarantee:

• Follow provided maintenance instructions
• Report issues promptly
• Allow access for inspections
• Keep maintenance records
• Use qualified traders for any alterations

Terms and Conditions

This guarantee is valid subject to:

• Full payment of contract sum
• No unauthorized alterations
• Proper maintenance
• Prompt reporting of issues
• Reasonable access for repairs

Contact Us

For guarantee claims or queries:

Customer Service Department
Hepha Group Ltd
11 Cundy Road
London, E16 3DJ

Tel: 0800 776 5596
Email: [email protected]

Last Updated: 07/11/2024